Message “Error retrieving licenses” when accessing the Eyeglass webpage
Possible Cause: Eyeglass sca service is not running
- ssh to the Eyeglass appliance
- check whether the Eyeglass sca service is running
NOTE: Need to be root user to execute this command. If you are not logged in as admin, 'sudo su -' to the root account first.
# service sca status
sca.service - LSB: Run the SCA
Loaded: loaded (/etc/init.d/sca)
Active: inactive (dead) since Thu 2014-12-04 19:24:14 UTC; 1h 32min ago
Process: 8304 ExecStop=/etc/init.d/sca stop (code=exited, status=0/SUCCESS)
Process: 8272 ExecStart=/etc/init.d/sca start (code=exited, status=0/SUCCESS)
Dec 04 19:24:13 eyeglass systemd: sca.service: control process exited, code=exited status=1
Dec 04 19:24:13 eyeglass systemd: Unit sca.service entered failed state.
Dec 04 19:24:13 eyeglass systemd: Starting LSB: Run the SCA...
Dec 04 19:24:13 eyeglass sca: Already started
Dec 04 19:24:13 eyeglass systemd: Started LSB: Run the SCA.
Dec 04 19:24:14 eyeglass sca: Not running
Status Active:inactive, indicates that the Eyeglass sca service is not running.
3. Start the sca service
# service sca start