Rollback to previous release from patch


  • If logs are seeing the timeout error


  • Please follow the step to roll back to the previous release:

1. ssh to the Eyeglass appliance and sudo to root (command sudo su -) or login to the appliance as root.

2. Type 'service sca stop' to stop the Eyeglass service.

3. Once the prompt returns, type 'ps aux | grep sca' and confirm that service has indeed stopped and no process is returned.

IMPORTANT: If process has not stopped do not proceed with the rollback. Please open a ticket at to request assistance.

4) Remove the patch release

zypper rm eyeglass_*

5) Install the previous release

zypper in eyeglass_*

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