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User cannot log in

Description

  • User is unable to log in

Resolution

The following could be related to the problem described:

  • The Eyeglass password is not valid

  • The OneFS password is not valid

Details

Check if the Eyeglass password is still valid

  1. Login as admin (using the existing password) in Secure Shell.

  2. If this works, then there is no need to change the password; if it doesn’t, then proceed with the password change process below.

Change the password for Local authentication

  1. Login as root (if you changed root password) using Secure Shell.

  2. Enter su admin in the command prompt.

  3. Then enter password.

  4. Enter new and re-type new password to reset the admin password.

  5. If you have lost admin password and did not change the root password after installation, you will need to install a new appliance and restore from backup.

Check if the OneFS password is still valid

  1. Login as user (using existing password) in OneFS.

  2. If this works, then there is no need to change the password; if it doesn’t, then proceed with the password change process below.

 Change the password Isilon Cluster authentication

  1. Log into OneFS.

  2. Click Access.

  3. Click Membership and Roles.

  4. Select Users.

  5. Select a provider: Local System or File System.

  6. Select the User and Select View Details.

  7. Make sure the user has Platform API - Read and SMB - Read minimum privileges as shown in:https://manuals.supernaeyeglass.com/project-all-product-installation-and-upgrade-guides/HTML/eyeglass-service-account-minimum-privileges.html

  8. Edit Password.

 

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