The Eyeglass appliance has somehow been lost and there is an Eyeglass backup archive.
The following could be related to the problem described:
Restore Eyeglass from Backup Archive
Download the same Eyeglass OVF version that the backup was made of and then restore archive
First download the same Eyeglass OVF. If this version is not available from the Superna download site, please raise a support ticket requesting the required version.
Deploy the OVF.
Copy the eyeglass backup archive to where the appliance will be restored.
Open Eyeglass Shell or Secure Shell to the appliance.
Login as admin or root.
Execute the following command: -> igls app restore <eyeglass_backup.xxxx.zip>