Follow

A SyncIQ config policy job failed to replicate some jobs

 

Description

  • In OneFS,only some shares (SMB) or exports are on the target

  • Eyeglass job has an error

Resolution

The following could be related to or used to troubleshoot the problem described:

  • Configuration Replication Job error

  • Initial state set for Configuration Replication Jobs is User Disabled

  • Licensing

  • Checking if Isilon clusters related to the Jobs are not managed by Eyeglass

Details

Check Eyeglass Configuration Replication Job Status for failed SyncIQ jobs

  1. Open Eyeglass

  2. Click Jobs

  3. Check State

    • If all States are OK, then everything is working properly

If a State says Error:

Solution:

  1. Take note of the Job Name that has the Error state

2. Find your error by clicking Alarms and match the Source name with the Job Name that caused the Error state.

3. There may be multiple alarm Messages for one Source.

 

4. Select Info for more information.

5. Proceed to the following link and resolve your error by using Ctrl+F and search for the Message shown in the Alarms window:

 

  • If State is Policy Disabled or User Disabled, this prevents Jobs from running.

Solution:

  • To enable Policy Disabled job:

<OneFS>

  1. Open OneFS.

  2. Click Data Protection.

  3. Click SyncIQ.

  4. Click Policies.

  5. Select any jobs that are disabled.

  6. Select “Select bulk action” → Enable.

 

  • To enable user disabled Eyeglass Configuration Replication Job…

<Eyeglass>

  1. Open Eyeglass.

  2. Click Jobs.

  3. Select the disabled job(s) - it will have a User Disabled state; see screenshot for an example:


4. Select “Select a bulk action”.

5. Enable the job by selecting Enable/Disable.

Check (1.3 patch 1)the initial state set for Configuration Replication Jobs

  • Starting in Eyeglass 1.3 Patch 1, you can set the initial state for Eyeglass Configuration Replication Jobs to be User Disabled.  In this case, Eyeglass would continue to create Configuration Replication Jobs for any SyncIQ policy that is discovered, but it’s state would automatically be set to User Disabled.  In this state the Job will not run.  To check this setting and for instructions on how to update this setting, refer to:


Job error - check alarms for info on error

  1. Take note of the Job Name that has the Error state. Click Alarms.


2. Find your error by clicking Alarms and match the Source name with the Job Name that caused the Error state:

3. There may be multiple alarm Messages for one Source:

 

Solution:

  1. Select Info to see more information about the alarm.

  2. Proceed to the following link and resolve your error by using Ctrl+F and search for the Message shown in the Alarms window:



Check Manage licenses

  1. Open Eyeglass.

  2. Click Managed Licenses.

  3. Make sure Isilon Configuration Replication license Type is present:

Solution:

  • If Isilon Configuration Replication license Type is not present, please add it to your licenses.

 

Check whether the Isilon clusters related to the Jobs where share / export / alias are not being replicated are considered to be unmanaged by Eyeglass  

  1. Log into Eyeglass.

  2. Click Eyeglass Main Menu.

  3. Click Eyeglass Shell.

  4. Use the same credentials you used to log into Eyeglass to log into Eyeglass Shell.

  5. Type in the following command:

  • grep unmanaged /opt/superna/sca/logs/main.log*

If the grep command finds logs with the term “unmanaged”, you may have a mismatch between the number of Clusters provisioned in Eyeglass and the number of active licenses.  Please respond to your support ticket with the output from the grep command and include:

  • A screenshot of the Eyeglass Inventory View showing all Clusters provisioned:

  • A screenshot of the Eyeglass Manage Licenses window:

Note: You can also view the most recent Eyeglass log, you can also view from the Eyeglass web page by following these steps and search for unmanaged :

  1. Log into Eyeglass.

  2. Click Log View.

      3. Beside “Select Log”, choose Eyeglass Main Log from the drop down.

4. Click Fetch.

5. With the log view window active, Ctrl+F to open the browser’s search box. This works best if the Log View is the only window open.

6. Type “unmanaged” in the search field.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk