Trial keys are being used and an order is being placed now; can permanent keys be obtained now?


  • User currently holds trial keys but is placing an order, they would like their permanent keys immediately


Unfortunately, we cannot provide you with the permanent keys until the order is processed and finalized. We will then be able to provide you with the permanent keys.

In order to install the permanent keys please follow the steps below:

  1. Login to Eyeglass appliance.

  2. Select Manage Licenses.

  3. Select Remove All

    1. This is so you may remove your trial licenses

  4. Select Browse in the Manage Licenses window and select the license file that was just downloaded.

  5. Then select Upload.

    1. File name: [EyeglassLicenseName].zip



  1. You will be asked to refresh to see new features.  Select Yes.

  2. Open Manage Licenses window again to see licenses loaded.

  3. Done. Start Using Eyeglass!


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