Issues booting Eyeglass, a restoration is needed.
If you have an Eyeglass backup, it can be used to restore your Eyeglass instance on a new appliance.
Important!: Eyeglass version when backup was taken must match the Eyeglass version that backup is being restored to.
If you don’t have the Eyeglass OVF for the version you were running, please contact us.
If you had phone home enabled then you may contact us and we can check which version you had.
If you do not know the version then you will not be able to do a restore from backup. You will need to deploy a new OVF and request new keys.
How to restore Eyeglass:
You will need an FTP client to copy the backup archive to the Eyeglass appliance (WinSCP, FileZilla etc)
How to use WinSCP