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Too many alarm emails are received; how are alarms filtered?

Description

  • User is receiving too many alarms, how can they filter them?

Resolution

The following could be related to the problem described:

  • Email alarm severity filter setting

Details

Email filter setup for Alarm Severity

By default, only alarms with severity of Critical are sent by email.  

As of Eyeglass 1.3 patch 4, you can set the severity of the alarms that are emailed:

  1. Log into Eyeglass

  2. Click Eyeglass Main Menu.

  3. Click Notification Center.

  4. Click Configure SMTP.

  5. Set your prefered alarm severity under Alarm Severity Filter.

    • Important thing to note, is that whatever severity you select, it will email those alarms and more severe alarms. Example: if you set it to Major, you will receive Major and  Critical alarms; if you set it to Minor, you will receive Minor, Major, and Critical alarms.

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