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A strange browser redirect is received with 2011 or 2012 in the URL and the user is unable to log in

Description

  • Strange browser redirect that doesn’t allow login to Eyeglass

Resolution

The following could be related to the problem described:

  • Firewall rules

Details

This is seen when firewall ports 2011 and 2012 are not open between the eyeglass appliance and the browser. These ports are used for websocket communication, and have to be initialized with ssl prior to login, hence the redirect.

The current work around(if the user cannot get the firewalls opened) is the following:

  1. Go to https://<eyeglass ip>/eyeglass.

  2. Log in.

  3. After login, you're redirected to that invalid page.

  4. Immediately go to https://<eyeglass ip>/eyeglass again (you may have to re-type it in your address bar).

  5. You'll be redirected to the Eyeglass web page.

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