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Cannot add a cluster

Description

  • User is not able to add a cluster

  • Receiving error when adding cluster

  • Authentication error but you believe the password is correct, then look at this help topic here.

Resolution

The following could be related to the problem described:

  • Isilon cluster has already been added with a different IP address

  • Procedure for adding the Isilon cluster in Eyeglass

  • Licensing - correct license type or number of licenses

  • Privileges associated with the Isilon cluster user in Eyeglass

Details

Isilon cluster has already been added with a different IP address

If the error is “Error Plugin could not handle request…” when adding an Isilon cluster:

  • The IP address entered belongs to an Isilon cluster that is already provisioned

    • There is no need to add each node of the same cluster to an Eyeglass server. Eyeglass recognizes that the IP address you entered belongs to a cluster already managed by Eyeglass.

Procedure for adding the Isilon cluster in Eyeglass

Refer to Quick Start Guide section Provision Isilon Clusters here:

https://manuals.supernaeyeglass.com/project-trouble-shooting/HTML/eyeglass-faqs.html

Licensing

The Isilon Configuration Replication license Type is required.  To load the license:

  1. Click Managed Licenses.

  2. Click Browse.

  3. Find the required license in its respective .zip folder and upload that .zip folder.

  4. Click Upload.

You require 1 Isilon Configuration License per Isilon cluster.  If you have added more than the number of licensed Isilon clusters, additional clusters will be considered unmanaged by Eyeglass.  To check for unmanaged Isilon clusters:

  1. Log into Eyeglass.

  2. Click Eyeglass Main Menu.

  3. Click Eyeglass Shell.

  4. Use the same credentials you used to log into Eyeglass to log into Eyeglass Shell.

  5. Type in the following command:

    • grep unmanaged /opt/superna/sca/logs/main.log*

Alternate log viewing:

  1. Log into Eyeglass.

  2. Click Log View.

  1. Beside “Select Log” choose Eyeglass Main Log from the drop down.

  1. Click Fetch.

Minimum required privileges for Isilon cluster user provisioned in Eyeglass

https://manuals.supernaeyeglass.com/project-all-product-installation-and-upgrade-guides/HTML/eyeglass-service-account-minimum-privileges.html

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