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User is not receiving any email reports

Description

  • User has not/is unable to receive any email reports

Resolution

The following could be related to the problem described:

  • Eyeglass Email server is not configured

  • Eyeglass Email server is configured incorrectly

  • User email address has not been configured in Eyeglass as an email recipient

  • Eyeglass does not have related feature license

Details

Eyeglass appliance may not have email server configured/recipient email address configured

  1. Log into Eyeglass.

  2. Click Eyeglass Main Menu.

  3. Click Notification center.

    • To: Enter the email address of the person who is to receive the email address.

    • Host name: Enter the hostname for your email server.

    • Port: Enter the port which should be used for sending email.

    • From: Enter the email address of the sender of the email.  Typically this is required to be a valid email address recognized by the email server.

    • Password (optional): Enter password for From email address if required by your email server.

    • Enable TLS: Select the Enable TLS check box if your email server expects TLS communication.

Eyeglass RPO feature license may not have been set

  1. Eyeglass Isilon Edition RPO Trending and Reporting requires a separate feature license.  Open the Manage Licenses window to check your licenses.  If you see license Type Isilon RPO Reporting you are licensed for this feature.

  1. If the user doesn’t have the license then they must contact their Eyeglass Sales Representative.

 

Eyeglass change management license may not have been set

  1. Eyeglass Change Management requires a separate feature license.  Open the Manage Licenses window to check your licenses.  If you see license Type Monitor changes to data and report you are licensed for this feature.

  1. If the user doesn’t have the license then they must contact their Eyeglass Sales Representative.

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